Effective Date: 01-09-2020

At Websolution IT, we are committed to providing high-quality services, including web design, web development, graphic design, WordPress, UI/UX, app development, and eCommerce solutions. To ensure transparency and customer satisfaction, we have established the following Refund Policy.

1. General Refund Terms

Refunds are subject to the terms outlined in this policy. By using our services, you agree to the conditions below:

• Refund requests must be submitted in writing to info@websolutionit.com.
• Refunds are evaluated on a case-by-case basis, depending on the nature of the service and the circumstances of the request.

2. Eligibility for Refunds

a. Before Project Initiation

• If a project is canceled before work begins, a full refund of any deposit paid will be provided, minus any transaction fees incurred.

b. After Project Initiation

• If the project has started but is not completed, refunds will be calculated based on the amount of work completed.
• Any completed milestones or deliverables will be deducted from the refundable amount.

c. Completed Projects

• Refunds are not available for fully completed and delivered projects.

d. Digital Products

• Digital products or services such as software, design files, or website assets are non-refundable once delivered and accepted by the client.

3. Non-Refundable Services

The following services are non-refundable:

• Third-party tools, plugins, or software costs incurred during the project.
• Any services completed to the client’s specifications and accepted.
• Rush projects or expedited services.

4. Client Responsibilities

Refund eligibility depends on the client fulfilling their responsibilities, including:

• Providing accurate project details and requirements.
• Responding promptly to requests for feedback or approval.
• Adhering to agreed timelines for communication and deliverables.

Failure to meet these responsibilities may affect refund eligibility.

5. Force Majeure

Refunds will not be issued for delays or failures caused by events beyond Websolution IT’s control, including but not limited to natural disasters, technical failures, or third-party service disruptions.

6. Dispute Resolution

If a refund request leads to a dispute, both parties agree to resolve the matter through mutual communication. If unresolved, the dispute will be handled in accordance with the laws of [Insert Jurisdiction].

7. How to Request a Refund

To request a refund, please follow these steps:

1. Send a written request to [info@websolutionit.com], including:

• Project details
• Reason for refund request
• Supporting evidence, if applicable

2. Allow 7–14 business days for us to review your request and respond.

3. If approved, the refund will be processed to your original payment method within 7–10 business days.

8. Changes to Refund Policy

Websolution IT reserves the right to modify this Refund Policy at any time. Changes will be communicated via our website or email and will take effect immediately upon posting.

9. Contact Us

For questions or assistance with our Refund Policy, please contact us:

Email: info@websolutionit.com

Phone:  +880 1766-950986

Address: Dinajpur City College, Nimnagar Balubari, Sadar, Dinajpur

Thank you for choosing Websolution IT. We value your trust and strive to deliver exceptional service.

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